Mustamäe SPA OÜ online store terms and conditions
The owner of the online store www.elamusbowling.ee/pood/ (hereinafter the Online Store) is MUSTAMÄE SPA OÜ (registry code 14490634), located at Akadeemia tee 30, Tallinn.
Müügilepingu kehtivus, kauba- ja hinnainfo
The terms and conditions apply to the purchase of goods and services from the Online Store.
The prices of the products and services sold in the Online Store are indicated next to the products. All prices for goods and services sold in the online store are in euros.
Information about the goods is provided in the Online Store directly next to the item.
Tellimuse vormistamine
To order goods, the desired products and services must be added to the shopping cart. To complete the order, the required data fields must be filled in and the appropriate product or service selected. The total cost will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut
- Latvia: Swedbank, SEB, Luminor, Citadele, Revolut
- Lithuania: Swedbank, SEB, Luminor, Citadele, Revolut, Siauliai Bank, Medicinos Bankas
- Finland: OP bank, Danske, Säästöpankki, POP Pankki, Revolut, Handelsbanken
Payments are initiated by Montonio Finance OÜ. Payment takes place in the bank selected by the customer. The seller does not have access to the customer’s bank and credit card details. The contract enters into force upon receipt of the amount due in the Online Store’s bank account.
If the ordered goods cannot be delivered due to the goods running out or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but no later than 14 days after sending the notification.
Kohaletoimetamine
Goods and services are not delivered but are consumed at Akadeemia tee 30, Tallinn, by presenting the order number.
Taganemisõigus
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods in the same way as is permitted for testing goods in a physical store.
If the goods have been used for purposes other than those necessary to verify the nature, characteristics, and functioning of the goods, or if there are signs of use or wear, the Online Store has the right to reduce the refundable fee in accordance with the decrease in the value of the goods.
To return the goods, a withdrawal application must be submitted, the form for which can be found here: Standard withdrawal form of the Estonian E-commerce Association and sent to the e-mail address info@elamusbowling.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to what was ordered (e.g., a wrong or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to the carrier within the aforementioned period.
Upon receipt of the returned goods, the Online Store will immediately, but no later than 14 days after receiving the withdrawal application, refund all fees received from the buyer under the contract.
Veebipood võib keelduda tagasimaksete tegemisest seni, kuni on lepingu esemeks oleva asja tagasi saanud või kuni ostja on esitanud tõendid, et on asja tagasi saatnud, sõltuvalt sellest, kumb toimub varem.
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer for the cost exceeding the cost associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
Pretensiooni esitamise õigus
The Online Store is responsible for any non-compliance or defect of the goods sold to the buyer that already existed at the time of delivery and which appears within two years of the delivery of the goods to the buyer. During the first six months after delivery to the buyer, it is assumed that the defect already existed at the time of delivery. Rebutting this assumption is the responsibility of the Online Store.
In the event of a defect, the buyer has the right to contact the online store no later than within two months by sending an e-mail to info@elamisbowling.ee or by calling: +372 656 0646.
The Online Store is not responsible for defects that have arisen after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will refund all fees associated with the sales contract to the buyer.
The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only for processing the order and sending the goods to the buyer. The Online Store transmits personal data to transport service providers in order to deliver the goods.
The Online Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to receive them by entering their e-mail address on the website and indicating their desire for direct mail notifications.
The buyer can opt out of offers and newsletters sent to their e-mail at any time by notifying us via e-mail or by following the instructions in the e-mail containing the offers.
Vaidluste lahendamine
If the buyer has complaints regarding the Online Store, they should be sent to the e-mail address info@elamusbowling.ee or by calling: +372 656 0646
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee. The procedural conditions can be reviewed and an application submitted here. The Consumer Disputes Committee has the competence to resolve disputes arising from the contract concluded between the buyer and the Online Store. Reviewing the buyer’s complaint by the committee is free of charge.
The buyer may contact the European Union’s online dispute resolution platform.